Where do I go to get things done ?
If you're new to web hosting, it can be hard to know where to start. Here's a little starter guide that may help you understand where to go to get things done, whether you're wanting to pay your hosting bill, edit your web site, read your email, or do just about anything associated with your web site & your account with Hostrina Kenya.
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THE Hostrina Kenya CLIENT AREA - is ACCOUNT related.
You'll need a email and password to login - you created this when you registered on our website and a reminder was sent to you in an "Welcome" email when you first signed up with us.
You can login here: https://hostrina.com/portal/index.html (if you can't remember your password, there is a "reset password" option on this page too).
Once you've logged in you will be able to;
- View and update your contact details, payment preferences, and any additional account information.
- Review the products & services you are subscribed to, including any hosting and domain names.
- Order new products and services, for example to order domain names or other services and products.
- Cancel any services.
- View details of current and historical orders and invoices.
- Submit and view Support Tickets, including submitting sensitive information.
- Look up all emails that have been sent to you from us (including all support queries, orders, invoices and receipts).
- Manage Domain Name DNS entries
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The cPanel (Hosting Control Panel) - is FUNCTIONAL.
cPanel is your web hosting control panel and allows you to deal with several aspects of your web site, files and emails.
The address of your cPanel is "http://www.example.com/cpanel" (replace example.com with your domain name).
cPanel access requires a username and password - this was sent to you in a "Welcome" email that you should have received from us when your hosting account was set up. If you've forgotten this information or need a reset, please open a support ticket and we will send you a reminder.
Within cPanel, you can perform lots of useful tasks;
- Create / edit / delete email accounts, read your webmail, turn on / off spam-assassin, add email forwarders, auto responders, mx records and more
- Edit, backup, change and upload website files. You can also control FTP access and create additional FTP accounts.
- View your Web site Stats, visitor logs, error logs, and create custom error pages.
- Set your site security, such as password protected directories, HotLink Protection and the IP Deny Manger.
- Create parked domains, sub-domains and URL redirects.
- Set up and manage information databases.
- And much, much more.
The best thing to do is go and have a look around. Most functions are appended with helpful hints.
