Privacy Policy

Privacy Policy

By using the services of Hostrina Kenya, you acknowledge that you have read our legal documents and agree to be bound by our Terms of Service and Acceptable Use Policies. This Privacy Policy explains how Hostrina Kenya collects, uses, and protects your personal data.

1. Collection of Personal Data

“Personal data” refers to any information relating to an identifiable individual. The personal data we may collect includes your full name, postal address, phone number, email, and IP address. This information is collected for purposes such as:

  • Providing and managing your hosting or domain services.
  • Processing billing and preventing fraudulent transactions.
  • Customer support and account maintenance.
  • Compliance with legal or regulatory requirements.

Hostrina Kenya does not sell, rent, or share personal data with unauthorized third parties.

2. How We Use Your Data

We use collected data to operate, improve, and personalize our services. This includes ensuring secure operations, managing accounts, sending system notifications, and communicating important updates related to your hosting or domain services.

We may collect analytical data on service usage (like bandwidth or CPU usage) to improve system performance and detect anomalies or abuse.

3. Legal Basis for Processing

We process personal information only when:

  • It is necessary to fulfill a contract with you.
  • We have a legitimate business interest not overridden by your rights.
  • We are required by law to collect certain data.

If you refuse to provide requested data, we may be unable to deliver certain services.

4. Access and Security

You may access and update your personal details anytime through your Client Area under “My Account → Change Contact Details.”

Hostrina Kenya implements strong security measures, including encryption, firewalls, and secure data centers, to protect your information. However, no system can be guaranteed 100% secure, and users are encouraged to protect their passwords.

5. Sharing Information with Third Parties

We may share necessary data with:

  • Third-party service providers (e.g., payment processors, registrars) to fulfill your requests.
  • Law enforcement or government agencies when required by applicable law.

All such third parties are obligated to maintain confidentiality and comply with data protection standards.

6. Payment Information

Hostrina Kenya uses secure third-party payment processors to handle transactions. We do not store credit card or bank details on our servers. All PayPal transactions are governed by the PayPal Privacy Policy and our payment processors’ respective terms.

7. Cookies and Analytics

We use cookies to improve site functionality and provide better user experiences. Cookies help us remember preferences, manage sessions, and analyze traffic through tools like Google Analytics and Facebook Pixel. Users may disable cookies in their browser settings, though some features may not function properly.

8. GDPR Rights

If you reside in the European Economic Area (EEA), you have the right to:

  • Access, correct, or delete your personal data.
  • Withdraw consent for processing your information.
  • Request data portability or restriction of processing.

To exercise your rights or file a data-related complaint, please contact our support team at support@hostrina.com.

9. Data Retention

We retain personal data only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Data may remain in system backups for a limited time even after deletion requests.

10. International Transfers

Information collected by Hostrina Kenya may be stored or processed outside your country of residence. We use data protection agreements and secure methods to safeguard all international data transfers.

11. Updates to this Policy

This Privacy Policy may be updated periodically. All changes will be posted on this page, and major revisions will be communicated via email or notice in your client area. We recommend reviewing this policy regularly.

12. Contact Information

For questions or concerns regarding privacy or personal data handling, please contact:

Hostrina Kenya
Email: support@hostrina.com
Phone: +254 706 717 188
Website: www.hostrina.com