By default, you have no email account set up. The main username may look like it is set up as an email, but if you wish to use it, you will need to add it as an email account. The instructions below will guide you through creating and accessing an email account in your cPanel account.

To create an email account:

  1. Log into cPanel.
  2. In the Email section, click Email Accounts.
  3. In the Email field, type the name you want and select the domain name from the drop-down menu below.
  4. In the Password fields, type the desired password twice.
  5. Make a selection for Mailbox Quota.
  6. Click Create Account.


The same steps work for creating email accounts for your primary domain, addon domains and subdomains. You cannot create email accounts with a script or via SSH.

Send Only Email (do-not-reply addresses)

Advanced email users will sometimes need a "Do not reply" email address (such as forum moderators that need an address to send notifications). The following steps will allow you to disable incoming email for an address. If you do not need SMTP access to that address, you may skip the steps above.

To disable incoming mail for an address:

  1. Log into cPanel.
  2. In the Email section, click Email Forwarders.
  3. Under Create an Email Account Forwarders click Add Forwarder.
  4. On the Add a New Forwarder page:
    1. Enter the email name and select the domain for the address.
    2. Select Discard and send an error to the sender (at SMTP time).
    3. Enter the failure message you would like users to receive.

      Note: If you do not wish for users to receive an error message, click Advanced Options and select Discard (Not Recommended).

    4. Click Add Forwarder


The Client Area is the starting point for all interaction with your One World Hosting account(s), settings, contact and billing information.  

To access your own Client Area, start with https://hostrina.com/ and click  "Client Login" from the top right 

Please note the wording on that page - your Client Area login is your email and a password which will be different from any specific control panel (or FTP) password.  If you can't find or remember it, use that Password Reset link to obtain a new password.


Once you log in you should see a page like this: and click "package list" on the dropdown shown to access your packages

Once you Click on "package list" you should see a page like this: and click "login to cpanel" on the dropdown shown to access the cpanel control panel

Now you can log directly into your control panel (cPanel) to access all of the tools and settings for your hosted account, and also Webmail for access-anywhere email.  

Every hosting account cPanel can be accessed directly, without going through the Client Area, by simply visiting the URL yourdomain.com/cpanel, but by using the Client Area you can access everything from one point - accounts, tickets, and every other detail you need!

To order additional (Resold) accounts, open a support ticket, or for other common tasks, use the Quick Navigation links, on the top side of every Client Area page:


We offer the FREE SSL Certificate for all  our web hosting clients

Youcan purchase SSL certificate as a service from us as shown below

  1. Positive SSL $14.28/yr, 
  2. Comodo SSL $48.00/yr ,
  3. Positive SSL Wildcard $71.88/yr, 
  4. EV SSL $171.60/yr 

Click Here to  purchase any of the package.

We do the certificate install for you if your site is hosted with us. The installation occurs within minutes of purchase.

Unlimited Bandwidth

Unlimited Websites

Unlimited Email Addresses

10 GB Storage

5 Databases

Free 24/7 technical support

Easy, one-click setup

99.9% up-time guarantee


Unlimited Bandwidth

Unlimited Websites

Unlimited Email Addresses

35 GB Storage

20 Databases

Free 24/7 technical support

Easy, one-click setup

99.9% up-time guarantee


Unlimited Bandwidth

Unlimited Websites

Unlimited Email Addresses

100 GB Storage

Unlimited Databases

Free 24/7 technical support

Easy, one-click setup

99.9% up-time guarantee

Free Domain 1 Year .com .uk .us .cn


Unlimited Bandwidth

Unlimited Websites

Unlimited Email Addresses

Unlimited Storage

Unlimited Databases

Free 24/7 technical support

Easy, one-click setup

99.9% up-time guarantee

Free Domain  Forever .com .uk .us .cn


What are resources in hosting?

In the shared hosting environment, resources refers to CPU, physical memory, entry processes and number of processes. All these come into play when your site is online and being accessed. As visitors access your site, your hosting account utilizes this resources to display your website to the visitors.

Resources are allocated per account and not per domain. This means, if you have more than one domain hosted in an account (like standard and unlimited  hosting ), then all your domains share the same resources allocated for the cPanel account.

What is resource over usage?

Sometimes you may see on your website a message about resource limit being reached. When you see this, it means your account is reaching the maximum limits of the allocated resources. When your account reaches this limits, it also causes your domain to load slowly and may eventuall load Error 508: Resource Limit Reached . Other error messages that may appear when your site resources are reached include:
– Error 500
– Error 503
However, even when resource limit is reached, you’ll still be able to login to cpanel using http:SERVER_IP/cpanel so you can fix the issue.

How to check your accounts limits.

To check the limits, login to cPanel and navigate to the Statistics section, normally on the right side. Limits and usage as at the moment you are logging in are displayed there. See image below.

For more details on how your resource usage has been over a period of time, you can check the Resource Usage icon in the cPanel under Metrics tab. Then click Details


When you click Details, you will get graphs and tabulated data showing your resource usage statistics and how many times you have reached a particular limit of a resource.

What causes your account to reach limits and how can you resolve it?

There are varying reasons why different accounts occasionally hit the limits. These include:

  • Bad PHP scripts This is the major cause of resource overuse. PHP scripts that have not been properly coded will exhaust resources in your account. This is popular with some WordPress themes and plugins. If you notice that as soon as you install a plugin/theme, then your resource usage starts spiking, you need to first uninstall it and check again if the site is still behaving in the same way. If it stops the behavior, then the culprit was the plugin/theme that was just uninstalled. The solution is then to use an alternative plugin/theme or if available, try an updated version of the same plugin/theme. Some plugins known to be resource intensive include Page builders like Elementor and caching plugins like wp-super-cache
  • Running too many resource intensive cron jobs If you place cron jobs that are too frequent and running scripts that require too much resource, then you are likely to hit the limits. Run crons only at necessary intervals.
  • High website traffic. Sites are meant to grow. If you are running a blog, after one year, you expect more people to be visiting your blog than when you started. As people visit your site, your account utilizes resources allocated to serve the website to the visitors. This means, if the visits are too many, then resource usage is also high. Some sites even outgrow shared hosting and need VPS hosting where resources are more and dedicated to one website. There are several ways you can view the traffic to your website. You can then get in touch with our support team for options available for you if your site has outgrown your current hosting plan. Our team will be able to advice.
  • Search engine crawling your website. Search engines crawl your website. If this occurs too frequently, it affects your site performance. You should add Crawl-delay on your robot.txt file, say of 30seconds or higher. Use the code below in your robot.txt to add a 30 seconds delay.
User-agent: * 
Crawl-delay: 30
  • Too many websites in the same hosting account. If you run too many active websites, either as Addon domains(as with Unlimited and Avanced hosting) or subdomains, then this may cause resource limit to be reached frequently. Each of the websites in the same hosting account shares the resources allocated for that account. Thus having so many actively visited sites hosted on the same account impacts your resource usage.
  • A hacked account. If your account is hacked, it will have abnormal usage of resources. Ensure you have strong passwords, keep your website components up-to-date and avoid cracked themes and plugins from online as these may allow access to your account.
  • Hotlinks to your domains When other websites are able to load images and videos directly on your site, then they are using your websites resources and bandwidth to serve visitors that are not really visiting your site. When such access is done too frequently, then your accounts resource usage will be too high serving visitors on another site This is called hot linking. You should not allow other websites to hot link to your account. You can prevent this by accessing the cPanel and navigating to Security section. Click Hotlink Protection icon and enable the protection.

ALL of Our Domain name  prices are displayed here - just perform a search to see them.

You pay a one off registration (or transfer) fee and then you pay an annual renewal fee.

We offer discounts if you wish to register your domain for multiple years.


Where do I go to get things done ?


If you're new to web hosting, it can be hard to know where to start. Here's a little starter guide that may help you understand where to go to get things done, whether you're wanting to pay your hosting bill, edit your web site, read your email, or do just about anything associated with your web site & your account with Hostrina Kenya.


======================================================

THE Hostrina Kenya CLIENT AREA - is ACCOUNT related.

You'll need a email and password to login - you created this when you registered on our website and a reminder was sent to you in an "Welcome" email when you first signed up with us.

You can login here: https://hostrina.com/portal/index.html (if you can't remember your password, there is a "reset password" option on this page too).

Once you've logged in you will be able to;

  • View and update your contact details, payment preferences, and any additional account information.
  • Review the products & services you are subscribed to, including any hosting and domain names.
  • Order new products and services, for example to order domain names or other services and products.
  • Cancel any services.
  • View details of current and historical orders and invoices.
  • Submit and view Support Tickets, including submitting sensitive information.
  • Look up all emails that have been sent to you from us (including all support queries, orders, invoices and receipts).
  • Manage Domain Name DNS entries

======================================================

The cPanel (Hosting Control Panel) - is FUNCTIONAL.

cPanel is your web hosting control panel and allows you to deal with several aspects of your web site, files and emails.

The address of your cPanel is "http://www.example.com/cpanel" (replace example.com with your domain name).

cPanel access requires a username and password - this was sent to you in a "Welcome" email that you should have received from us when your hosting account was set up.  If you've forgotten this information or need a reset, please open a support ticket and we will send you a reminder.

Within cPanel, you can perform lots of useful tasks;

  • Create / edit / delete email accounts, read your webmail, turn on / off spam-assassin, add email forwarders, auto responders, mx records and more
  • Edit, backup, change and upload website files. You can also control FTP access and create additional FTP accounts.
  • View your Web site Stats, visitor logs, error logs, and create custom error pages.
  • Set your site security, such as password protected directories, HotLink Protection and the IP Deny Manger.
  • Create parked domains, sub-domains and URL redirects.
  • Set up and manage information databases.
  • And much, much more.

The best thing to do is go and have a look around.  Most functions are appended with helpful hints. 


Upgrading: yes - and you should be able to do this from within your client account area (or just get in touch).

Downgrading: yes - but your services may be affected by reducing your resources.

We do not provide refunds for downgraded accounts.


Please get in touch if you have any questions

For all billing questions or inquires please submit an email to billing@hostrina.com  or open a ticket in your client area

A Domain (Transfer) Secret or Authorization (Auth) Code is a code assigned by the Registrar at the time the domain name was Registered. This Domain (Transfer) Secret acts like a password for a domain name, ensuring that only the owner of the domain can Transfer their domain name.

To Transfer any domain name, of any of the following TLDs (extensions), you would require to first obtain the Domain (Transfer) Secret or Auth. Code from your Current Registrar:

NOTE
  • Authorization Code for a .EU domain name will have the format XXXX-AAAA-BBBB-CCCC where XXXX is a plain-text identifier of the current Registrar, and AAAA, BBBB and CCCC are blocks of 4 random characters (letters and digits) separated by dashes.

     

    The Authorization Code is generated upon request from the Registrar and is valid for a period of 40 days. Each time the code is requested, a new one will be generated on the spot, replacing the previous one and remaining valid for 40 days.

     

    Requests submitted during the first day (24 hours from the moment of first request) of the validity period of the code will not result in a new code being generated. The request will return the same code with the same remaining validity period.

     

    Example:

     

    The first request for an Authorization Code is made on 15 Dec 2012 11.00 AM GMT. An Authorization Code will be generated with a validity of 40 days. All further requests for the code within the next 24 hours (16 Dec 2012 11.00 AM GMT) will return the same code with the same remaining validity period. Requests after the initial 24 hours will return a fresh Authorization Code.

     

    Authorization Code associated with a .EU domain name will become invalid immediately after use.

  • In case of a .NZ domain name, the Registry directly assigns a code known as Unique Domain Authentication ID (UDAI) upon Registration. The Unique Domain Authentication ID (UDAI) is required for authentication during the Transfer of a .NZ domain name from one Registrar to another.

Ideally, your domain name’s Domain (Transfer) Secret or Auth Code should be available within the Control Panel provided by your Registrar. In the event that you are not able to locate your Domain (Transfer) Secret or Auth Code, you need to contact the Support Team of your Current Registrar, to obtain the same.

There are instances where a domain name is successfully transferred to Hostrina Kenya, but it still continues to bear the Inactive Status in the Control Panel.

This happens because of the following reason:

  • When a domain name Transfer completes, the Registry makes the necessary modifications to the domain name and adds 1 year to its Registration term.

  • The Registry notifies us about successful domain name transfers by means of a daily report.

  • On receipt of the report, the system sets all successfully transferred domain names Active in the database.

  • If for some reason, there is a delay in the delivery of the report, the domain name cannot automatically be set Active in the system. As such, it continues to remain Inactive.

    This problem would normally be automatically rectified within 24-48 hours.

NOTE

However, if the problem still persists for more than 48 hours, please report this issue to our Support Team at HTTPS://HOSTRINA.COM/CONTACT.HTML.


Upon activating your Reseller account with Hostrina Kenya, you need to make the following settings within your Reseller Control Panel to begin selling Products to your Customers and Sub-Resellers:

currency

At the time of sign-up, you must carefully select your desired Selling and Accounting Currency.

  • Selling Currency: Your Selling Currency is the currency in which you wish to sell your Products and Services to your Customers and Sub-Resellers.

  • Accounting Currency: Your Accounting Currency represents the currency of the Country where your business is based or from where you would be filing your taxes from.

  • Add signup)

    Hostrina Kenya offers a wide array of Products and Services that you can choose to sell. When you signup for a Reseller Account with us, you are automatically signed up for all Products and Services. This allows your Customers and Sub-Resellers to purchase all Products and Services from you.

    However, you if do not wish to sell one or more of these Products/Services, you need to manually revoke signup for that Product/Service from your Control Panel. HTTP API

    NOTE

    The API Integration method is recommended only if you have a large Customer base and employ the services of a proficient software development team.

    cart)

    Once you have configured your Website and Control Panels for your Customers (as mentioned in the last 2 steps), you should configure the integration between the Customer Control Panels and your Website, so that your Customers get redirected from their Control Panels to your Website when they make any purchases.

    Update your Contact Information

    Personal Details

    Personal Information such as your Brand Name, your Website URL, your personal Language Preferences can be easily customized from your Reseller Control Panel.

    Company Contact Information

    The system automatically sends emails to your Customers and Sub-Resellers, from the e-mail addresses and From Names, specified in your Contact Information interface.

    You should update the contact details of various departments (like Sales, Billing, Support) in your company, to ensure that all communication with your Customers and Sub-Resellers is carried out using your branded email addresses and email signatures.


Having completed creating your website locally arises then need to host the website.

After purchase of domain name and hosting account, this tutorial becomes crucial

There are possibly two situations

  1. A website with no database
  2. A database driven Website

Hosting a no database website

This could be a purely HTML site or even php.

It is the simplest website to host.

There are two ways of uploading the website files to a hosting account

i.Mass Upload using File Manager

ii.FTP upload using FTP Client

i. Mass Upload Using File Manager.

Zip your website files – make sure you use .zip extension i.e mywebsitefiles.zip

From your browser access the hosting account that you already purchased.

http://www.yourdomain.com/cpanel

i.e after your domain url put /cpanel and load it.

Login with username and password provide from TrueHost

A successful login  takes to the Cpanel (control panel) area.

Click on the ‘File Manager’ icon

Make sure it leads you to the public_html or www directory

If it leads you to another directory like home, click on public_html or www links to go the public_html or www directory.

Click on ‘Upload’ link

Browse the location of mywebsitefiles.zip

Select mywebsitefiles.zip to start upload.

When upload is complete, click on go back to /home/username/public_html (username is your Cpanel username) link to go back to public_html or www directory

Among other folder or files in the directory there is mywebsitefiles.zip

Right click on it and select’ Extract’ option

Content of files are extracted to a mywebsitefiles folder

Double click on the mywebsitefiles folder to open it

Select all the files

Click on the button / menu link ‘Move’

Choose the correct directory to move your files to i.e /home/username/public_html

(by just removing the /mywebsitefiles from the already provided path )

Click ‘ok’/ ‘move’ to move them

Click ‘up one level’ to go to the public_html or www directory

You may delete the empty folder mywebsitefiles and mywebsitefiles.zip

You are now up and live. –congratulation

 ii. FTP upload using FTP Client

Open a FTP client software like FileZilla (if already installed, download for free and install if not) from your computing device

Login with credentials provided

Host: yourdomain.com

Username: your Cpanel username

Password: your Cpanel username

Port: 21

The click Quickconnect button

It will open your hosting account on the ‘Remote Site’ panel – on the right side

Click on public_html or www folder to go to the public_html directory

On the left panel is the location of website on your computer yourwebsitefiles

Make sure on the left panel you can see your website files and folders

Use Ctrl+A or otherwise to select all your website files,

Right click on them and choose the option ‘upload’

Upload of files start, if it times out choose an option Resume to upload files in the queue incrementally

When you see directory listing successful – disconnected from the server.

Bingo!  You are up and live – congratulation


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