what in deed is  child Nameservers

Child Name Servers are private labelled name servers which are registered with domain registry under your own domain nameChild Name Servers needs to be registered with registry and also it's A record needs to be pointed to IP address of  DNS Server before they can be used as name servers with other domain names.

How to create Child Nameservers 

Here at Hostrina Kenya Creating Nameservers  is  easy, Send the Nameservers together with their corresponding Ip Address to our support email support@hostrina.com   



Our support staff will do the rest and update you within a short period of time.

How to pay services at Hostrina KE.

Payment is made against an invoice. Before paying, make sure you place an order from the client area so that to receive an invoice in your email. We have several payment methods:

Access the SIM ToolKit in your phone

Go to MPESA.

Select Lipa na M-PESA 

Select Buy Goods and Services

Enter till no. 5485501

Enter invoice amount

Enter M-PESA Pin

Click OK.

We support the following payment gateways   

  1. Paypal {Paypal Email = billing@hostrina.com}
  2. M-PESA {TILL Number = 5485501}
  3. Credit Cards {ATM}
  4. Bank transfer 
    • Bank name = Equity Bank {Kenya} Limited
    • Account name = Hostrina Kenya
    • Account number = 1670179750206
    • Swift code = EQBLKENA
    • Reference Number =  #your invoice number

How to pay for hosting at Hostrina KE (M-PESA)

  • Go to MPESA
  • Select Lipa Na MPESA
  • Select Buy Goods & Services
  • Enter Business TILL Number(5485501)
  • Enter Amount and Pin
  • Click send
  • You will receive a confirmation message from Hostina KE that your payment has been received. After receiving the message, send it to 0712 508222

    Please make sure you don’t delete the message because we will need it in future.

    Are you seeing a 503 service unavailable error in WordPress? The problem with the 503 error is that it gives no clues about what’s causing it which makes it extremely frustrating for beginners. In this article, we will show you how to fix the 503 service unavailable error in WordPress.

    What Causes 503 Service Unavailable Error in WordPress?

    All WordPress hosting companies offer fixed amount of resources for each hosting account. For websites on shared hosting, this limit cannot handle heavy usage of server resources.

    The 503 service unavailable error occurs when your web server is unable to get a proper response from a PHP script. This PHP script could be a WordPress plugin, a theme, or a misbehaving custom code snippet.

    If the error is caused by heavy usage, a server glitch, or a DDoS attack, then it could automatically disappear in a few minutes.

    However, if it is caused by bad code on your website, then it will keep occurring unless you find and disable the code that’s causing it.

    That being said, let’s take a look at how to easily fix 503 service unavailable error in WordPress.

    Fixing 503 Service Unavailable Error in WordPress

    As we mentioned above that this error is caused when your web server is unable to get a proper response from a PHP script running in the background.

    To fix it, we will disable all unnecessary PHP scripts one by one until the error is resolved.

    Let’s get started.

    Deactivate All WordPress Plugins

    All your WordPress plugins are PHP scripts, so first you need to deactivate all your WordPress plugins.

    Since you cannot login to your WordPress dashboard due to the 503 error, you will need to connect to your website using a FTP client or File Manager in cPanel. Once connected, go to /wp-content/ folder and rename the plugins folder to plugins-old.

    Next, you need to create a new folder and name it plugins.

    Now you need to visit your WordPress site to see if this resolved the error.

    If it did, then this means a plugin installed on your website was causing the error. The above steps have deactivated all WordPress plugins.

    To figure out which plugin was causing the issue, you need to switch back to your FTP client or file manager in cPanel. Next, you need to go to /wp-content/ folder and delete the empty plugins folder.

    After that you need to rename the plugins-old folder to plugins. This will make all your previously installed plugins available to WordPress. However, these plugins will remain deactivated.

    You need to visit the WordPress admin area and then go to the plugins page. You can activate your plugins one by one and visit different pages on your website after activating each plugin. Keep doing that until you find the plugin causing the 503 error.

    If this step resolved your issue, then you don’t need to follow rest of the instructions on this page. Otherwise, you can move on to the next step.

    Switch to a Default WordPress Theme

    If deactivating plugins didn’t resolve the issue, then the next step would be to switch to a default WordPress theme. This will deactivate your current WordPress theme.

    First, you need to connect to your WordPress site using an FTP client or File Manager in cPanel. Once connected, go to /wp-content/themes/ folder.

    Locate your currently active WordPress theme and download it to your computer as backup.

    After downloading your theme, you can go ahead and delete it from your website

    Now, if you already have a default theme like Twenty Seventeen or Twenty Sixteen installed, then it will be automatically activated. If you don’t, then you can go ahead and install a default theme on your website.

    Thoroughly check your website to make sure that 503 service unavailable error is resolved.


    If both methods fail to resolve the error, then you can take the following steps:

    • Contact US we may be able to pin-point what’s causing the issue.
    • As a last resort, you can reinstall WordPress with a fresh copy.

    We hope this article helped you learn how to fix 503 service unavailable error in WordPress. You may also want to see our ultimate list of the most common WordPress errors and how to fix them.

    By default, you have no email account set up. The main username may look like it is set up as an email, but if you wish to use it, you will need to add it as an email account. The instructions below will guide you through creating and accessing an email account in your cPanel account.

    To create an email account:

    1. Log into cPanel.
    2. In the Email section, click Email Accounts.
    3. In the Email field, type the name you want and select the domain name from the drop-down menu below.
    4. In the Password fields, type the desired password twice.
    5. Make a selection for Mailbox Quota.
    6. Click Create Account.

    The same steps work for creating email accounts for your primary domain, addon domains and subdomains. You cannot create email accounts with a script or via SSH.

    Send Only Email (do-not-reply addresses)

    Advanced email users will sometimes need a "Do not reply" email address (such as forum moderators that need an address to send notifications). The following steps will allow you to disable incoming email for an address. If you do not need SMTP access to that address, you may skip the steps above.

    To disable incoming mail for an address:

    1. Log into cPanel.
    2. In the Email section, click Email Forwarders.
    3. Under Create an Email Account Forwarders click Add Forwarder.
    4. On the Add a New Forwarder page:
      1. Enter the email name and select the domain for the address.
      2. Select Discard and send an error to the sender (at SMTP time).
      3. Enter the failure message you would like users to receive.

        Note: If you do not wish for users to receive an error message, click Advanced Options and select Discard (Not Recommended).

      4. Click Add Forwarder

    The Client Area is the starting point for all interaction with your One World Hosting account(s), settings, contact and billing information.  

    To access your own Client Area, start with https://hostrina.com/ and click  "Client Login" from the top right 

    Please note the wording on that page - your Client Area login is your email and a password which will be different from any specific control panel (or FTP) password.  If you can't find or remember it, use that Password Reset link to obtain a new password.

    Once you log in you should see a page like this: and click "package list" on the dropdown shown to access your packages

    Once you Click on "package list" you should see a page like this: and click "login to cpanel" on the dropdown shown to access the cpanel control panel

    Now you can log directly into your control panel (cPanel) to access all of the tools and settings for your hosted account, and also Webmail for access-anywhere email.  

    Every hosting account cPanel can be accessed directly, without going through the Client Area, by simply visiting the URL yourdomain.com/cpanel, but by using the Client Area you can access everything from one point - accounts, tickets, and every other detail you need!

    To order additional (Resold) accounts, open a support ticket, or for other common tasks, use the Quick Navigation links, on the top side of every Client Area page:

    We offer the FREE SSL Certificate for all  our web hosting clients

    Youcan purchase SSL certificate as a service from us as shown below

    1. Positive SSL $14.28/yr, 
    2. Comodo SSL $48.00/yr ,
    3. Positive SSL Wildcard $71.88/yr, 
    4. EV SSL $171.60/yr 

    Click Here to  purchase any of the package.

    We do the certificate install for you if your site is hosted with us. The installation occurs within minutes of purchase.

    Unlimited Bandwidth

    Unlimited Websites

    Unlimited Email Addresses

    10 GB Storage

    5 Databases

    Free 24/7 technical support

    Easy, one-click setup

    99.9% up-time guarantee

    Unlimited Bandwidth

    Unlimited Websites

    Unlimited Email Addresses

    35 GB Storage

    20 Databases

    Free 24/7 technical support

    Easy, one-click setup

    99.9% up-time guarantee

    Unlimited Bandwidth

    Unlimited Websites

    Unlimited Email Addresses

    100 GB Storage

    Unlimited Databases

    Free 24/7 technical support

    Easy, one-click setup

    99.9% up-time guarantee

    Free Domain 1 Year .com .uk .us .cn

    Unlimited Bandwidth

    Unlimited Websites

    Unlimited Email Addresses

    Unlimited Storage

    Unlimited Databases

    Free 24/7 technical support

    Easy, one-click setup

    99.9% up-time guarantee

    Free Domain  Forever .com .uk .us .cn

    What are resources in hosting?

    In the shared hosting environment, resources refers to CPU, physical memory, entry processes and number of processes. All these come into play when your site is online and being accessed. As visitors access your site, your hosting account utilizes this resources to display your website to the visitors.

    Resources are allocated per account and not per domain. This means, if you have more than one domain hosted in an account (like standard and unlimited  hosting ), then all your domains share the same resources allocated for the cPanel account.

    What is resource over usage?

    Sometimes you may see on your website a message about resource limit being reached. When you see this, it means your account is reaching the maximum limits of the allocated resources. When your account reaches this limits, it also causes your domain to load slowly and may eventuall load Error 508: Resource Limit Reached . Other error messages that may appear when your site resources are reached include:
    – Error 500
    – Error 503
    However, even when resource limit is reached, you’ll still be able to login to cpanel using http:SERVER_IP/cpanel so you can fix the issue.

    How to check your accounts limits.

    To check the limits, login to cPanel and navigate to the Statistics section, normally on the right side. Limits and usage as at the moment you are logging in are displayed there. See image below.

    For more details on how your resource usage has been over a period of time, you can check the Resource Usage icon in the cPanel under Metrics tab. Then click Details

    When you click Details, you will get graphs and tabulated data showing your resource usage statistics and how many times you have reached a particular limit of a resource.

    What causes your account to reach limits and how can you resolve it?

    There are varying reasons why different accounts occasionally hit the limits. These include:

    • Bad PHP scripts This is the major cause of resource overuse. PHP scripts that have not been properly coded will exhaust resources in your account. This is popular with some WordPress themes and plugins. If you notice that as soon as you install a plugin/theme, then your resource usage starts spiking, you need to first uninstall it and check again if the site is still behaving in the same way. If it stops the behavior, then the culprit was the plugin/theme that was just uninstalled. The solution is then to use an alternative plugin/theme or if available, try an updated version of the same plugin/theme. Some plugins known to be resource intensive include Page builders like Elementor and caching plugins like wp-super-cache
    • Running too many resource intensive cron jobs If you place cron jobs that are too frequent and running scripts that require too much resource, then you are likely to hit the limits. Run crons only at necessary intervals.
    • High website traffic. Sites are meant to grow. If you are running a blog, after one year, you expect more people to be visiting your blog than when you started. As people visit your site, your account utilizes resources allocated to serve the website to the visitors. This means, if the visits are too many, then resource usage is also high. Some sites even outgrow shared hosting and need VPS hosting where resources are more and dedicated to one website. There are several ways you can view the traffic to your website. You can then get in touch with our support team for options available for you if your site has outgrown your current hosting plan. Our team will be able to advice.
    • Search engine crawling your website. Search engines crawl your website. If this occurs too frequently, it affects your site performance. You should add Crawl-delay on your robot.txt file, say of 30seconds or higher. Use the code below in your robot.txt to add a 30 seconds delay.
    User-agent: * 
    Crawl-delay: 30
    • Too many websites in the same hosting account. If you run too many active websites, either as Addon domains(as with Unlimited and Avanced hosting) or subdomains, then this may cause resource limit to be reached frequently. Each of the websites in the same hosting account shares the resources allocated for that account. Thus having so many actively visited sites hosted on the same account impacts your resource usage.
    • A hacked account. If your account is hacked, it will have abnormal usage of resources. Ensure you have strong passwords, keep your website components up-to-date and avoid cracked themes and plugins from online as these may allow access to your account.
    • Hotlinks to your domains When other websites are able to load images and videos directly on your site, then they are using your websites resources and bandwidth to serve visitors that are not really visiting your site. When such access is done too frequently, then your accounts resource usage will be too high serving visitors on another site This is called hot linking. You should not allow other websites to hot link to your account. You can prevent this by accessing the cPanel and navigating to Security section. Click Hotlink Protection icon and enable the protection.

    ALL of Our Domain name  prices are displayed here - just perform a search to see them.

    You pay a one off registration (or transfer) fee and then you pay an annual renewal fee.

    We offer discounts if you wish to register your domain for multiple years.

    Where do I go to get things done ?

    If you're new to web hosting, it can be hard to know where to start. Here's a little starter guide that may help you understand where to go to get things done, whether you're wanting to pay your hosting bill, edit your web site, read your email, or do just about anything associated with your web site & your account with Hostrina Kenya.


    THE Hostrina Kenya CLIENT AREA - is ACCOUNT related.

    You'll need a email and password to login - you created this when you registered on our website and a reminder was sent to you in an "Welcome" email when you first signed up with us.

    You can login here: https://hostrina.com/portal/index.html (if you can't remember your password, there is a "reset password" option on this page too).

    Once you've logged in you will be able to;

    • View and update your contact details, payment preferences, and any additional account information.
    • Review the products & services you are subscribed to, including any hosting and domain names.
    • Order new products and services, for example to order domain names or other services and products.
    • Cancel any services.
    • View details of current and historical orders and invoices.
    • Submit and view Support Tickets, including submitting sensitive information.
    • Look up all emails that have been sent to you from us (including all support queries, orders, invoices and receipts).
    • Manage Domain Name DNS entries


    The cPanel (Hosting Control Panel) - is FUNCTIONAL.

    cPanel is your web hosting control panel and allows you to deal with several aspects of your web site, files and emails.

    The address of your cPanel is "http://www.example.com/cpanel" (replace example.com with your domain name).

    cPanel access requires a username and password - this was sent to you in a "Welcome" email that you should have received from us when your hosting account was set up.  If you've forgotten this information or need a reset, please open a support ticket and we will send you a reminder.

    Within cPanel, you can perform lots of useful tasks;

    • Create / edit / delete email accounts, read your webmail, turn on / off spam-assassin, add email forwarders, auto responders, mx records and more
    • Edit, backup, change and upload website files. You can also control FTP access and create additional FTP accounts.
    • View your Web site Stats, visitor logs, error logs, and create custom error pages.
    • Set your site security, such as password protected directories, HotLink Protection and the IP Deny Manger.
    • Create parked domains, sub-domains and URL redirects.
    • Set up and manage information databases.
    • And much, much more.

    The best thing to do is go and have a look around.  Most functions are appended with helpful hints. 

    Upgrading: yes - and you should be able to do this from within your client account area (or just get in touch).

    Downgrading: yes - but your services may be affected by reducing your resources.

    We do not provide refunds for downgraded accounts.

    Please get in touch if you have any questions

    For all billing questions or inquires please submit an email to billing@hostrina.com  or open a ticket in your client area

    A Domain (Transfer) Secret or Authorization (Auth) Code is a code assigned by the Registrar at the time the domain name was Registered. This Domain (Transfer) Secret acts like a password for a domain name, ensuring that only the owner of the domain can Transfer their domain name.

    To Transfer any domain name, of any of the following TLDs (extensions), you would require to first obtain the Domain (Transfer) Secret or Auth. Code from your Current Registrar:

    • Authorization Code for a .EU domain name will have the format XXXX-AAAA-BBBB-CCCC where XXXX is a plain-text identifier of the current Registrar, and AAAA, BBBB and CCCC are blocks of 4 random characters (letters and digits) separated by dashes.


      The Authorization Code is generated upon request from the Registrar and is valid for a period of 40 days. Each time the code is requested, a new one will be generated on the spot, replacing the previous one and remaining valid for 40 days.


      Requests submitted during the first day (24 hours from the moment of first request) of the validity period of the code will not result in a new code being generated. The request will return the same code with the same remaining validity period.




      The first request for an Authorization Code is made on 15 Dec 2012 11.00 AM GMT. An Authorization Code will be generated with a validity of 40 days. All further requests for the code within the next 24 hours (16 Dec 2012 11.00 AM GMT) will return the same code with the same remaining validity period. Requests after the initial 24 hours will return a fresh Authorization Code.


      Authorization Code associated with a .EU domain name will become invalid immediately after use.

    • In case of a .NZ domain name, the Registry directly assigns a code known as Unique Domain Authentication ID (UDAI) upon Registration. The Unique Domain Authentication ID (UDAI) is required for authentication during the Transfer of a .NZ domain name from one Registrar to another.

    Ideally, your domain name’s Domain (Transfer) Secret or Auth Code should be available within the Control Panel provided by your Registrar. In the event that you are not able to locate your Domain (Transfer) Secret or Auth Code, you need to contact the Support Team of your Current Registrar, to obtain the same.

    There are instances where a domain name is successfully transferred to Hostrina Kenya, but it still continues to bear the Inactive Status in the Control Panel.

    This happens because of the following reason:

    • When a domain name Transfer completes, the Registry makes the necessary modifications to the domain name and adds 1 year to its Registration term.

    • The Registry notifies us about successful domain name transfers by means of a daily report.

    • On receipt of the report, the system sets all successfully transferred domain names Active in the database.

    • If for some reason, there is a delay in the delivery of the report, the domain name cannot automatically be set Active in the system. As such, it continues to remain Inactive.

      This problem would normally be automatically rectified within 24-48 hours.


    However, if the problem still persists for more than 48 hours, please report this issue to our Support Team at HTTPS://HOSTRINA.COM/CONTACT.HTML.

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